FAQ

Q. How do purchase my order on the site?
To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.


Q. What are the payment methods available?
soapgallery.my offers various kind of Payment Methods as shown below :-


1. Credit Card
    Via Razer Merchent Services (Visa or Mastercard / Internet Banking) 

2. Offline Bank Transfer for bulk order
    Bank : Public Bank 
    Bank Account : 3162235728
    Account Name : Soap Gallery & Marketing

After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :

You may scan and email us the above info to Email Address : info@naturalsoap.my

Note: Your purchased products will not be delivered until we have this confirmation.

Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.


Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.


Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.

- Please send an email to our customers service email at info@naturalsoap.my with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be cancel.


Q. What is the product's transaction currency?
All products transaction currency will be done in Malaysia RINGGIT.

Q. How long does the delivery usually takes?

Deliveries are made Monday through Friday only, holidays & eve are excluded. 

By courier:
If your payment and email notification was cleared and received before 11.00 am, order will be processed and send on the same business day.

If your payment and email notification was cleared and received after 11.00am, order will be processed and send on the next business day.

Under normal circumstances, it may take 3 - 4 business days, for other areas may take 3 - 5 business days or longer to arrive. For further details please refer to Citylink


Q. International Orders

How are duties and customs charges handled?
You may subject to import duties and/or taxes and any additional charges, which are levied once a shipment reaches your country. All customs and import fees are solely your responsibility. We have no control over these charges and cannot predict what the costs may be. Therefore, please contact your local customs office for details. We will not be held responsible nor assume any liabilities arising or alleged to arise in connection with the goods ordered by customers. By giving www.beauty360degrees.com your consent to ship an order, you assume full responsibility for the taxes, duties, or customs/brokerage fees required in your country. If the items ordered are returned or confiscated due to your refusal of your package and notification of these fees, we will not issue a refund for your purchase or the original shipping cost. 
 

Can you mark my order as a gift or declare a lesser value for it so that I do not have to pay as much duty or tax?
No, we cannot do this. Please note that even if the package is marked as a gift, duties and/or taxes may still be collected at the discretion of your government.

If the above FAQs has not answer to your questions, please visit Our Policies or email your questions to info@naturalsoap.my